Frequently Asked Questions

Our Online Store

We are continually adding new products to our website. If you do not find what you are looking for, or would like to purchase an item you have seen in our retail store that is not listed on our website, please call us at 920-868-1600 or visit our Contact page.

Currently we ship to the continental United States, Alaska, and Hawaii.

Our Retail Store

You can visit our retail store in Door County, Wisconsin, a popular tourist destination known for its expansive Lake Michigan shoreline and multiple lighthouses. We are located in the Founders Square shopping and dining area in historical downtown Fish Creek.

We believe music is for everyone, and we welcome people of all ages and skill-levels.

Our hours of operation at the retail store vary throughout the year according to the tourist season. For our current hours, please call us a 920-868-1600 or visit our Contact page.

What are my payment options?

Credit Cards:

Online--We accept the following credit cards:  Visa, Mastercard, Discover, American Express, JCB, Diners Club and Paypal.

In-store—We accept the following credit cards:  Visa and Mastercard

Credit card transactions are processed using the industry standard encryption protocol known as Secure Socket Layer (SSL) in order to protect your information.

Checks:

We accept payment by check. Payment by personal check may delay the shipping on the order until we verify that there are sufficient funds in the account. Payment by cashier’s check will not delay the shipping time for your order.

How soon are my orders shipped?

After your order is placed, it usually ships within 48 hours. Special-order items may require extra processing time. If you would like to make expedited shipping arrangements, please contact us at 920-868-1600.

We are closed for major holidays, and seasonally from mid-December through March. Our hours of operation vary throughout the year according to the tourism season. For our current hours, please call us a 920-868-1600 or visit our Contact page.

What shipping methods are available?

We generally ship by U.S. post. Your shipping costs are determined by the total weight of your order. We offer a shipping calculator right within your shopping cart for both U.S. postage rates as well as UPS rates.

Please note our processing time for orders may be 48 hours, and choosing expedited shipping options does not guarantee that an order will ship on the same day the order is placed. We will always do our best to get your order to you as quickly as we can.

If you would like to makes arrangements to ship by another method, please contact us at 920-868-1600. You may also request another shipping method in the order notes section of the checkout page when you place your order. If you request another method, we will contact you before processing the payment to give you a shipping estimate.

We ship to the continental United States, Alaska, and Hawaii.

What happens if the items I have ordered are not in stock?

Most items are in-stock and ready to ship. We will contact you via email or telephone if an item on your order is out-of-stock. You may choose to have the item shipped when it arrives, substitute another item, or cancel the order. You will not be billed for items purchased with a credit card until they have shipped, unless the item is a special order requiring a deposit.

How can I track my order?

After you place your order, we will contact you by email with order status updates. These status updates may include confirmation of your order, notifications regarding any items which may be out-of-stock, questions arising from any difficulties with processing your order, and tracking numbers as provided by the shipping carrier.

You can also visit our website to view your order details. Please note that your order information may not appear in your order history for up to (1) hour after the order was submitted.

If you still have questions about your order, please contact us at 920-868-1600 or visit our Contact page. We will be happy to help!

What do I do if my shipment arrives damaged?

All of our shipments are insured for any loss or damage which may occur during shipping. If your order arrives damaged, contact us immediately at 920-868-1600. Please do not discard the damaged merchandise or packaging.

How do I return an item I do not want?

If you are not happy with your purchase, most items may be returned if you contact us within 30 days of receiving the order. The returned item needs to be received by our warehouse within 45 days of receiving the order. Please contact us before returning the item, as a Return Authorization is required.

Items purchased in-store must be accompanied by a copy of the original receipt.

Returned items must be in re-sellable condition and in the original packaging.

Shipping expenses are non-refundable unless the return is a result of a manufacturing defect or our shipping error. If such an event occurs, please contact us immediately to arrange for an exchange at no additional cost to you.

We do not offer returns or exchanges on the following items: books, CDs/DVDs, harmonicas, reeds, food items, and personalized or special-order items.

Is a Return Authorization required?

A return authorization is required as we do not accept unauthorized returns. Please contact us at 920-868-1600 or visit our Contact page to obtain a Return Authorization Number (RA#) and instructions for the return.

We do not offer returns or exchanges on the following items: books, CDs/DVDs, harmonicas, reeds, food items, and personalized or special-order items.

Do I have to pay tax?

Orders shipped outside the state of Wisconsin do not include sales tax.

Schools, churches and certain other organizations are tax exempt by law. Please contact us with your tax-exempt number if you would like to take advantage of your tax-exempt status.

Discounts and Promotions

Quantity Pricing

We offer 15% discounts on orders of 12 or more of the same item.

To inquire about quantity orders and product availability, please contact us at 920-868-1600 or visit our Contact page.

We generally require four weeks delivery for bulk orders; however, feel free to inquire even if your deadline is sooner than that. We will do our best to meet your timeline, whenever possible.

Bulk orders are considered special orders and may not be returnable.

Online Promotions

Promotions offered online are intended for online orders only and may not be redeemable in our physical retail store. Promotions apply to order total before shipping, taxes, and duties. Promotions cannot be applied to previous purchases or to the purchase of gift certificates.

Do you share my information with other parties?

We respect your privacy and will never share your email address with third parties for their marketing purposes.